ISO/IEC 20000-1 Certification

IT Service Management Systems (ITSM)

ISO/IEC 20000-1

Accredited by: ČIA

Provided by: LL-C (Certification) Czech Republic a.s.

What is ISO 20000?

ISO/IEC 20000-1 is the internationally recognized standard for IT Service Management Systems (ITSM). It defines the requirements for effective management of IT services and supports companies in making their IT processes more efficient, secure, and cost-effective.

An IT service management system in accordance with ISO/IEC 20000-1 helps you to:

optimize processes,
reduce costs,
avoid system failures, and
ensure the long-term quality and reliability of your IT services.

The standard is based on the principles of the IT Infrastructure Library (ITIL) and replaced the former BS 15000 standard. It is intended for companies of all sizes that provide or manage IT services – internally or externally.

ISO/IEC 20000-1 Requirements

A certified IT Service Management System (ITSM) includes:

Data protection and access control – only authorized persons have access
Provision of resources and contingency plans in the event of IT failures
Continuous improvement and process monitoring
Planning, implementation, and evaluation of IT services
Regular software and hardware updates, as well as risk assessment of critical activities

Benefits of ISO/IEC 20000-1 Certification

Increased security and protection of sensitive IT data
Improved service quality and customer satisfaction
Cost reduction and greater efficiency through optimized processes
Prevention of unexpected system failures and data loss
Faster adaptation to technological changes and innovation
Strengthened competitiveness in the IT market
Integration with other standards (e.g. ISO/IEC 27001) for holistic IT management

The most requested certification

ISO/ IEC 27001

Information Security Management Systems

The internationally recognized standard ISO/IEC 27001 covers the information security management in organizations. Standard ISO/IEC 27001 defines requirements for information security managements systems in the company. The main aim is to ensure protection of data and information to avoid their loss or theft. This helps to reduce the risk of information leakage and it also improves credibility of the company. The certification for ISO/IEC 27001 is recommended to all companies irrespective of their size or sector that process their data by information technology.

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ISO 9001

Quality Management Systems

As the competitiveness of business environment grows, clients demand greater quality of goods and services. Standard ISO 9001 has been developed by International Organization for Standardization (ISO) with the aim to implement the international standardized system for quality management. Quality management systems in compliance with ISO 9001 will enable you to improve the quality of your goods and services, to make your company procedures more efficient and it will also allow you to participate in procurement procedures announced by public administration bodies. Standard ISO 9001 is one of the best known and most widely used international standards. This certification is recommended to organizations of any size or sector whose activities include production or provision of services.

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ISO 14001

Environmental Management Systems

If you care about the environment, you should seek to adapt your relevant company processes to management systems based on the internationally recognized standard ISO 14001. The certification based on ISO 14001 will enable you not only to fully control the impact your company has on the environment, but it will also help you reduce operational costs in an efficient way. Moreover, your company will get better awareness of environmental issues. The certification for ISO 14001 is recommended particularly to manufacturing companies of any size or sector that wish to take control of their environmental impact. At the same time, you can combine it with the certification for ISO 9001 to get an integrated management system.

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